Frequently Asked Questions

Can I recover data if the drive shows as unmounted?

The drive cannot be accessed if it's not mounted. Please try to mount it in Disk Utility, then run EaseUS Data Recovery Wizard and scan the disk to recover lost data.

Mac Data Recovery Solution. 15 years of data recovery experience – no matter how complicated your data loss is! Data loss is a fatal flaw in business growth. When you are faced with a data loss event, you can count on EaseUS to get your data back from whatever Mac. EaseUS Data Recovery Wizard for MacFree Free Mac data recovery software from EaseUS helps millions to recover lost data in three simple steps: automated scan, preview, and one-click recovery. Cover any file format and deal with any data loss situation. Free Download support macOS 10.15 10.9. With the easy-to-use and user-friendly design, EaseUS Data Recovery Wizard for Mac is one of the most powerful and successful data recovery products. It can help you easily recover lost data from Mac, hard drive and other storage media, etc. Being endowed with a straightforward interface, EaseUS focuses on providing an easy and smooth use for all the users. EaseUS Data Recovery Wizard is a professional data recovery tool for your Mac. Recover lost files, even after deleting a partition or formatting your drive.

How can I find the lost data from the scan result?

EaseUS Data Recovery Wizard offers data filtering and search functions. You can filter the files by size and type, or search them by file/folder name or file extension.

Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions. The Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5GB.

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Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory information (which contains a file name, timestamp and size info, etc.) and data content. If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory information. There is still a chance to recover the data content with the RAW Recovery method in our software.

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How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As a reference, hard drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.